You should also be sure your device is compatible with the app. Once your account has the right permissions, there are a couple of steps you’ll need to go through to set up the app on your device: If you are unsure if your account has access to the app, you may want to contact your Brand Administrator to make sure the Use Offline Mobile App and Access API permissions are enabled for your account. Getting Startedīefore you can get started, you will need to make sure you have permission to use the app. (If you are unable to log into the Customer Success Hub, select Can’t login.Attention: The Offline App may not be available in the app store in all countries. Qualtrics is in the process of updating these settings for all brands, but if you would like to expedite the process, contact our support team to report the error you are seeing, and they will update your brand accordingly. The reason this is happening is because these applications use a newer login service that requires organizations to update their SSO settings. Go to your email and click the link to access the Customer Success Hub.įor several brands, there is an issue where logging in with your organization ID produces an error message on your organization’s SSO portal.This will also ensure that users have access to other third party authentication services, including that of Qualtrics Community, XM Basecamp, the XM mobile app, and the offline app. We highly recommend that your organization updates its SSO configuration via your IT department to allow users to follow the standard Customer Success Hub SSO login process. Qtip: This means your organization is currently using an older SSO configuration that is not compatible with 2-way authentication.
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